Knowledgebase

38 FAQs listed

  • What is CyberLink's on-line purchase flow?
  • How can I order CyberLink's products except paying by a credit card?
  • What can I do if I purchased a download version or voice support, but did not receive the order confirmation?
  • What can I do if I lost my program?
  • Where can I find the general refund rule for download version?
  • Where can I find more information about ordering voice support?
  • How can I extend the service duration of voice support?
  • Where can I get my technical support ID (TSID) if I lost the voice order email?
  • Can I refund voice support that I've paid for?
  • What can I do if I can't download the ordered programs correctly?
  • Should I buy the Extended Download alone with the software products?
  • What can I do if I lose my CD key / installation key?
  • How can I enter the CD key to activate CyberLink products?
  • What can I do if I input the CD key correctly, but the "Next" button is still grayed out during installation?
  • What does the CD key look like?
  • How do I install CyberLink software?
  • Do I need to register my software before using it?
  • How do I register my software?
  • Which other programs do I need to install CyberLink programs?
  • How can I install another language version if I ordered an English version of CyberLink’s software product?
  • What are the differences between the minimum and recommended system requirements?
  • Why doesn't the CyberLink program bundled with my PC work on another computer?
  • How do I know which version and build I have?
  • How do I upgrade my software?
  • What's the difference between a Patch (update) and an Upgrade?
  • How do I keep my CyberLink programs up-to-date?
  • What benefits do I get if I register my software or join Cyberink Members Zone?
  • What do I do if I forget my password of CyberLink Members Zone?
  • When I login the CyberLink Members Zone, the web page tells me the password is not correct.
  • Why do I receive the CyberLink newsletter even though I never subscribe to it?
  • How can I update my Personal Information on CyberLink Members Zone?
  • How can I unsubscribe from the CyberLink Newsletter?
  • What is SR Number and how can I find it among CyberLink products?
  • How do I contact CyberLink for a technical support or a program failure?
  • The web page displays errors when I submit the technical support form or place an order. What should I do?
  • How do I close the registration form?
  • What are the out-of-date products that CyberLink does not support?
  • What are the differences between the OEM, Retail, and iSales versions of CyberLink software?
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