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Purchase FAQ
Order Information
- Can I order without a credit card?
- Do I have to pay sales tax?
- How do I enter a shipping address?
- How do I start a new order?
- How will the charge show up on my credit card?
- I need a copy of my invoice
- Should I put spaces or dashes in the Credit Card number?
- What address should I enter in the billing information screen?
- What do the Authorize and Settle transactions on my credit card statement mean?
- What is Backup CD?
- What is Extended Download Service?
- What is my order status?
- What payment methods do you accept?
- When will my credit card be charged?
- Why are you not accepting my credit card?
Shipping Information
Technical Support
Download Information
- How do I download?
- How do I get my serial # or unlock codes?
- How do I re-download software that I have already purchased?
- I have finished downloading where do I find it?
- Is downloading the same as installing?
- My serial # or unlock code is not working?
- What if I want a shipment, but I've already ordered the download?
- What if the download stops before it is complete?
- What is Extended Download Service?
- What should I do before I download?
