Search Knowledge Base
What can I do if I encounter problems while purchasing, downloading or installing CyberLink Programs?
If you do not find the answer you are looking for online, please send us an e-mail using Technical Support. Alternatively you can contact us at the below number if you have general questions regarding purchases (upgrade, refund, sales promotion), product information, and program installation.
Monday to Friday,
11:00 AM - 8:00 PM (CST)
9:00 AM - 6:00 PM (PST)
12:00 PM - 9:00 PM (EST)
*Phone support is provided in English only. For callers outside Canada/USA international calling rates will apply.
-What can I do if I lost my activation key(CD Key)? Hot!!
-I wish to cancel my order - what do I need to do? Hot!!
-I cannot download the purchased software. How can I download my software? Hot!!
-What can I do if I lost my program? Hot!!
-General troubleshooting for installing or uninstalling CyberLink PowerDVD 13.
-I have problems installing CyberLink PowerDirector 11 from a disc. What can I do?
|Do you want to add anything else?|
|Thank you. You can also start a discussion on the CyberLink forum or contact CyberLink Customer Support.|
|We're sorry it didn't solve your problem. Please let us know why it was not helpful.|
|It was too much/hard to read.|
|I followed the advice, but it didn’t work.|
|The information was incorrect.|
|It didn’t answer my question.|
|Thank you! We appreciate your feedback.|