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I have a problem when launch PowerDirector 9 and got the message "PowerDirector has stopped working" at startup.
- Please ensure your CyberLink PowerDirector is up-to-date. You can check software updates from below page:
- Update the graphics card and audio card drivers of your computer. If you are using an AMD / NVDIA / Intel graphics card, you can download latest driver from AMD / NVIDIA / Intel’s web site. If you have any problem with installing graphics card drivers, please contact your computer manufacturer or the manufacturer of the display and sound cards for latest drivers.
- Please check whether the drive where you have installed PowerDirector software has enough space on it. This is because large amount of memory space is required for buffering.
- Make sure that you logged in as an Administrator.
- Sometimes it might be due to other 3rd party codecs installing QuickTime alternative codec that cause the problem. Please follow the steps below to re-install QuickTime software:
- Remove QuickTime from [Control Panel] (Please do not skip this step.)
- Run QuickTimeInstaller.exe within CyberLink PowerDirector installation files.
- If you purchased the download version, you can first uncompress your PowerDirector installation .exe file then find QuickTimeInstaller.exe under the uncompressed folder.
- If you purchased the retail box version, you can open your installation disc folder then find QuickTimeInstaller.exe under PDIR folder.
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