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CyberLink Support Center / FAQs – Products / General troubleshooting for installing or uninstalling CyberLink PowerDVD 13.
General troubleshooting for installing or uninstalling CyberLink PowerDVD 13.
Applied to: PowerDVD 13.0


CyberLink has a cleaner tool that can resolve most of the installation issues you may face. The error messages listed below may occur during installation and can be resolved with the CyberLink Cleaner Tool: :

  • Error: The product definition file lost.
  • Error 1402. Could not open key.
  • Error 1603. A fatal error occurred during installation.
  • Error 1612. The installation source for this product is not available. Verify that the source exists and you can access it.
  • Error 1706. Setup cannot find the required files.
  • Error: Can't load SKUtil.dll.
  • Error: Error applying transforms. Verify that the specified transform paths are valid.


Note that there are two common installation issues you may face. You should use the correct version of CLCleaner to resolve these installation issues. Follow the below guidelines to determine which version of CLCleaner you should use.

Scenario 1: If you can’t to install an "upgrade version" of PowerDVD 13, you should use CLCleaner for CyberLink PowerDVD earlier version, depending on which previous version of PowerDVD you have installed (are upgrading from).

Scenario 2: You were unsuccessfully able to install the "full or patch version" of CyberLink PowerDVD 13. To fix this, use CLCleaner for PowerDVD 13.



OK, now you are ready to download CLCleaner tool for CyberLink PowerDVD.


How do I use CyberLink Cleaner Tool?

The following steps will guide you through the use of the CyberLink Cleaner Tool, which can help resolve CyberLink program installation issues.

  1. Remove CyberLink PowerDVDr from Control Panelbefore using the cleaner tool:

    1) Quit the PowerDVD program, if it is running.

    2) In Control Panel, open Add or Remove Programs.

    3) Select CyberLink PowerDVD from the list of currently installed programs, then click Remove.

    4) After the program is uninstalled, restart your computer.

    Note: Skip this step if you encountered an error during the un-installation.

  2. Unzip the downloaded CyberLink Cleaner Tool, which has a file name that is similar to "CLCleaner-PowerDVD_13.zip".
  3. Double click on "CLCleaner-PowerDVD_13.zip" to run the tool.
  4. Restart your computer again.
  5. Reinstall the CyberLink program.

Note: The CyberLink Cleaner Tool does not entirely remove a CyberLink program, but helps resolve the installation issues.


If above steps still cannot solve your issue, continue with the following troubleshooting steps:

    • Try manually removing the CyberLink PowerDVD folder from Programe Files:

      1. Go to C:\Program Files\CyberLink\

      2. Delete the CyberLink PowerDVD folder.

      3. If you cannot delete the folder, try the following steps:

1) Press Ctrl + Shift + Esc at the same time to access the Task Manager

2) Switch to the Processes tab

3) Delete related processes that are running in the background.

For example: process for PowerDVD and previous version may be called PowerDVD.exe.

4) Go back to C:\Program Files\CyberLink\

5) Try deleting the PowerDVD folder again.

4. Restart your computer.

5. Reinstall CyberLink PowerDVD.

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