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When I play DVDs or Blu-ray Discs, CyberLink PowerDVD always crashes. What’s the problem?

There are many reasons which may cause crash issue. You may contact CyberLink Customer Support for assistance and advice. Please ensure following things before contacting CyberLink Customer Support.

a) Ensure your CyberLink PowerDVD is up-to-date.
You can check software updates from here.

b) Update graphic card driver to the latest.
You can download latest driver from AMD / NVIDIA / Intel’s web site. If you have any problem with installing graphics card drivers, please contact your computer manufacturer or the manufacturer of the display and sound cards for latest drivers.

c) Check whether the installed drive has enough space on it.
This is because large amount of memory space is required for buffering.

d) Make sure you logged in as an Administrator.

e) Disable or uninstall antivirus
Sometimes CyberLink PowerDVD may be affected by antivirus software. Disable antivirus software might resolve your issue. If the situation persists, try the following steps:

1) Uninstall antivirus software
2) Uninstall CyberLink PowerDVD
3) Reboot
4) Reinstall CyberLink PowerDVD

Related Article:
Error, “PowerDVD12.exe has stopped working”, what do I do if I encounter this crash message?


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