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Error message "Incompatible graphics driver. Please use default driver for playback." when using AMD Graphics Processor in CyberLink PowerDVD. What should I do?

Symptom 1:

When three monitors are connected to a computer running Windows 7 with AMD Eyefinity enabled, PowerDVD displays the error message "Incompatible graphics driver. Please use default driver for playback".

Solution:

Make sure Windows Aero is enabled and try playing the Blu-ray Disc again.

Steps for enabling Windows Aero:

  1. Type "aero" in the search bar in the Start menu.
  2. Click Find and fix problems with transparency and other visual effects.
  3. Click Next Step to enable Windows Aero.

Symptom 2:

When Hyper-V virtual machine is enabled on a computer running Windows 8 with an AMD graphics card, PowerDVD displays the error message "Incompatible graphics driver. Please use default driver for playback".

Solution:

Make sure Hyper-V is unchecked in Windows 8 and try playing the Blu-ray Disc again.

Steps for disabling Hyper-V in Windows 8:

  1. Go to Turn Windows features on or off.
  2. Uncheck Hyper-V to disable it.

 

 
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