Introducing the ALL NEW CyberLink Director Family
Home > Support > Product FAQ > Details

Product FAQ

Product:   Version:

What can I do when CyberLink programs crash after installing the latest Windows 10 update?

Users who have installed the Windows update "Security Update for Microsoft Windows (KB4013429)" may experience CyberLink program crashes when the Windows DVD Player mobile app is installed on the same PC. Microsoft has released a fix to resolve the issue. Please implement the solution in the Windows update (KB4015438) released on the Microsoft website to resolve the issue.


If the CyberLink program crash condition persists, please select the option within the program to send the crash report back to CyberLink and then contact CyberLink Customer Support.


Was this information helpful to you?