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When I play a DVD, I receive the error code 80040216?


PowerDVD displays "80040216" error message when you are trying to play a DVD or Blu-ray Disc title.

Probably the graphics card driver is too older or the driver does not release from official website.


  1. Please update your graphics card driver.
  2. Please check the hardware acceleration function is enabled.
    (1) Go to Control Panel->Display property setting -> advanced -> Troubleshoot
    (2) Check the Hardware acceleration status.
    (3) The Hardware acceleration should be set to "Max"
  3. Please update your PowerDVD 8 to the latest version. Please click here to download the patch.

If you still receive the error code, please provide the information listed below, and send it to CyberLink Customer Support.

  1. The name of the movie title and the region.
  2. CyberLink BD Advisor log:
    Please get this tool from this link   (http://www.cyberlink.com/prog/bd-support/diagnosis.do) and install it, save the detection results
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