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Product FAQ

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When I play a Blu-ray Disc title, I receive the following error code: 80040154.

Please update PowerDVD to the latest version.
Please click here to download PowerDVD latest update.

If you still receive the same error message, please gather the information listed below, and send it to CyberLink Customer Support.

  1. Dxdiag.txt.
  2. A screen shot of the error message.


  1. The steps to capture the screen shot.
    (1) Press the Print Screen key on your keyboard when the error displays on your screen.
    (2) Click on Start -> Programs-> Accessories-> Paint.
    (3) Paste the screen capture there by pressing Ctrl+V
    (4) Save the file with the extension name .jpg and send to CyberLink Support for analysis.
  2. The steps generate the DxDiag.txt
    (1) For Windows Vista:
    Start -> All Programs -> Accessories ->Run
    For Windows XP:
    Start -> Run
    (2) Type in DXDIAG and press Enter or click OK, this will open the DirectX diagnostic tool.
    (3) Click on the Save All Information Button (save this file to your windows desktop and name it dxdiag).


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