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HOT!! I have other purchase/refund questions. Who can I contact for assistance?

If you do not find the answer you need in our FAQ, please send an email to cyberlink@support-asknet.com. Our Customer Service Team will respond to your question as quickly as possible.

Alternatively, you can reach us at the below phone numbers.
(Please note: these telephone numbers are NOT for technical support, but for customer service only.)

  • Customer Service Center Europe: (Mo-Fr: 09:00 - 18:00 CET):
    • English Hotline: +49 721 96458 8092
    • Dutch Hotline: +31 203 228 080
    • French Hotline: +33 177 688 910
    • German Hotline: +49 721 96458 8091
    • Italian Hotline: +39 068 997 1906
    • Portuguese Hotline: +49 721 96458 8094
    • Spanish Hotline: +34 902 044309 (0,087 €/min)
  • Customer Service Center APAC: (Mon-Fri: 10:00 - 12:00 / 13:00 - 17:30 JST)
    • Japanese Hotline: +81-50-6860-4947
    • Chinese Hotline: +81-50-6860-4948
  • Customer Service Center Americas: (Mo-Fr: 08:00 EST - 18:00 PST)
    • English Hotline: 1-877-873-1459 or from outside the USA: 1-415-449-5700