When a program crashes (the process has stopped working or disappears), an event log file can be helpful for the development team to troubleshoot problems. Follow the steps below to find event logs:

Windows 7:

1. Click Windows Start button > Type event in Search programs and files field.
2. Select Event Viewer
   
   
   
3. Navigate to Windows Logs > Application, and then find the latest event with “Error” in the Level column and “Application Error” in the Source column
   
   
   
4. Copy the text on the General tab.
5. Open Notepad, paste the text, and then save the log as .txt.
6. Or you can take a snapshot of the entire screen and save as a .jpg file.
   Steps to take a screen shot:
   a) To take a screen shot, press the "Prt Scr" key on your keyboard when you encounter this error.
   b) Then go to Start > Programs > Accessories > Paint.
   c) Paste the screen captured there by pressing "Ctrl+V" or Alt+Edit+Paste.
   d) Save the file as a .jpeg and then send it to us for analysis.
7. Send the log (.txt or .jpg) to us

Windows Vista:

Control Panel > Administrative tools > Event Viewer > Windows Logs > Application > Click the "Error" type event > Copy the text on the General tab and then send it to us.

Windows XP:

Control Panel > Administrative tools > Event Viewer > Application > Click the "Error" type event > Copy the text on the General tab and then send it to us.

Related Articles:

• How to view and manage event logs in Event Viewer in Windows XP
• How to Open Event Viewer
• What is the difference between crashes, hangs and freezes?