When a program crashes (the process has stopped working or disappears), an event log file can be helpful for the development team to troubleshoot problems. Follow the steps below to find event logs:
Click Windows Start button > Type event in Search programs and files field.
Select Event Viewer
Navigate to Windows Logs > Application, and then find the latestevent with “Error” in the Level column and “Application Error” in the Source column
Copy the text on the General tab.
Open Notepad, paste the text, and then save the log as .txt.
Or you can take a snapshot of the entire screen and save as a .jpg file. Steps to take a screen shot: a) To take a screen shot, press the "Prt Scr" key on your keyboard when you encounter this error. b) Then go to Start > Programs > Accessories > Paint. c) Paste the screen captured there by pressing "Ctrl+V" or Alt+Edit+Paste. d) Save the file as a .jpeg and then send it to us for analysis.
Send the log (.txt or .jpg) to us
Control Panel > Administrative tools > Event Viewer > Windows Logs > Application > Click the "Error" type event > Copy the text on the General tab and then send it to us.
Control Panel > Administrative tools > Event Viewer > Application > Click the "Error" type event > Copy the text on the General tab and then send it to us.