When a program crashes (the process has stopped working or disappears), an event log file can be helpful for the development team to troubleshoot problems. Follow the steps below to find event logs:
Windows 7:
Windows Vista:
Control Panel > Administrative tools > Event Viewer > Windows Logs > Application > Click the "Error" type event > Copy the text on the General tab and then send it to us.
Windows XP:
Control Panel > Administrative tools > Event Viewer > Application > Click the "Error" type event > Copy the text on the General tab and then send it to us.
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