4

Welcome to CyberLink Member Zone

Frequently Asked Questions
  • Account & Purchase
  • Download & Installation
  • Products
CyberLink Support Center / FAQs – Products / New Blu-ray Disc titles from 20th Century FOX are pixelated, choppy, or distorted during playback with CyberLink PowerDVD 10 and PowerDVD 11. How can I resolve this?
New Blu-ray Disc titles from 20th Century FOX are pixelated, choppy, or distorted during playback with CyberLink PowerDVD 10 and PowerDVD 11. How can I resolve this?
Applied to: PowerDVD 11 , PowerDVD 10

Issue:
When playing back some newly released Blu-ray Disc titles from 20th Century FOX, the movie may be pixelated, choppy or distorted.

So far, known titles include:

  • Star Wars (2011)
  • X-Men: First Class (2011)

Cause:
This is because new Blu-ray titles from 20th Century FOX have a conflict with Microsoft Windows 7 security update KB2567680.

Workaround:

1. Follow the steps below to uninstall the Security Update for Microsoft Windows (KB2567680).

  • Click Start > Control Panel.
  • Click Uninstall a program under Programs.
  • Click View installed updates on right panel.
  • Right click on Security Update for Microsoft Windows (KB2567680).
  • Click Uninstall an update.
  • Click Yes to confirm the uninstall.
  • Click Restart Now to reboot your computer after uninstalling.

 

2. Updating to the latest version of PowerDVD may also resolve this issue.

It is highly recommended that you visit our Software Updates page to download and  install the latest update for your version of PowerDVD.

 

Disclaimer

Please consult the Microsoft web site to learn more about this security update.  

 

Was this information helpful to you?
No
Yes