Welcome to CyberLink Member Zone

Frequently Asked Questions
  • Account & Purchase
  • Download & Installation
  • Products
CyberLink Support Center / FAQs – Account & Purchase / CyberLink software and app refund policy.
CyberLink software and app refund policy.

CyberLink provides a different product refund policy for the software and apps purchased or subscribed to from different channels.

[Purchased or subscribed on CyberLink website]

CyberLink offers a 30-day money back guarantee on the products purchased from the CyberLink online store. You can cancel your order up to 30 days from the original purchase date.

If you would like to cancel your order and request a refund, please contact the customer service center for the online store listed on your order confirmation.

With the cancellation you are renouncing the right to use the software.


[Purchased or subscribed on Google Android Play Store]

CyberLink Mobile app purchases can be refunded within 30 days.

To refund Android in-app purchases:

  • Within 48 hours of the purchase, you can request a refund through Google Play Store directly. Please click the link for further information.
  • After 48 hours, please send a refund request via “Send Feedback” in the app Settings and include your Google account email and order number.


[Purchased or subscribed on Apple iOS App Store or Mac App Store]

Apple doesn't authorize software and app developers to refund or cancel an order. To refund iOS or Mac software in-app purchases, please contact Apple directly as instructed on Apple's website.

Was this information helpful to you?