Feb. 14, 2019
CyberLink’s FaceMe® AI Facial Recognition Engine Integrated in Syscom’s Ayuda Service Robot to Improve Customer Interactions

Taipei, TaiwanFebruary 14, 2019CyberLink Corp. (5203.TW), a pioneer of AI-enabled facial recognition technologies, , revealed today that its FaceMe® AI facial recognition engine is being integrated in the Ayuda service robot by Syscom Group (2453.TW). By integrating FaceMe®, Ayuda can accurately recognize customer identity and detect precise information including age, gender and emotions to improve the quality of customer interaction and service. The Ayuda service robot is already being shipped for use in Taiwan and Japan.

Syscom Group is a leading system integrator in Taiwan known for its outstanding software development and integrated solutions, serving clients from vertical markets including financial services, healthcare, telecommunications, high-tech manufacturing and government sector. The Ayuda service robot is a result of the combination of hardware, software, AIoT and big data technology. It provides a wide range of innovative functions, including facial recognition, human detection, voice recognition, voice and video communication, and indoor navigation. Ayuda is highly versatile and can be deployed in a variety of environments, such as retail shops, banks, hospitals and academic institutions.

CyberLink FaceMe®, the world’s top facial recognition engine, is powered by cutting edge neural network algorithm and deep learning technology, resulting in high-precision yields of up to 98.5% true acceptance rate (TAR). Through a cross-platform SDK (Software Development Kit), FaceMe® enables system integrators and solution providers to incorporate precise facial detection to their applications.

“With the development of smart robots, computer vision is becoming a major technological trend, and within computer vision, facial recognition is by far the most important. Facial recognition essentially gives eyes to robots, enabling them to recognize people and interact in a natural and personalized fashion,” said Dr. Jau Huang, CEO of CyberLink. “By integrating FaceMe®, Syscom’s Ayuda service robot can effectively recognize human faces for enhanced humanlike interactions.”

“Syscom has devoted many years to the smart robot industry. Through precise facial recognition and real-time optimization to the Linux operating system, Syscom has integrated FaceMe® as its core facial recognition engine in its third generation Ayuda service robot.” said Chen-Wu Shao, Executive Director of Ayuda’s Smart Robot team. “By integrating the FaceMe® facial recognition engine, Syscom can now deploy Ayuda in institutions such as banks, police offices, hospitals and educational institutions in the near future.”

The Ayuda service robot has been integrated in government and public service institutions in Taiwan, and numerous shipment orders are already underway to the Japanese market.


About CyberLink
Founded in 1996, CyberLink Corp. (5203.TW) is the world leader in multimedia software and AI facial recognition technology. CyberLink addresses the demands of consumer, commercial and education markets through a wide range of solutions, covering digital content creation, multimedia playback, video conferencing, livecasting, mobile applications and AI facial recognition.

CyberLink has shipped several hundred million copies of its multimedia software and apps, including the award-winning PowerDirector, PhotoDirector, and PowerDVD.

With years of research in the fields of artificial intelligence and facial recognition, CyberLink has developed the FaceMe® Facial Recognition Engine. Powered by deep learning algorithms, FaceMe® delivers the reliable, high-precision, and real-time facial recognition that is critical to AIoT applications such as smart retail, smart security and surveillance, smart city and smart home.

For more information about CyberLink, please visit the official website at


Press Contacts
Corporate: Steven Lien at or by phone at: +886-2-8667-1298, ext. 2468
CyberLink Japan: Hiroyuki Imazawa at or by phone at +81-3-5875-6650
CyberLink USA: Kara Murray at or by phone at +1 (646) 571-0120
Germany: Stefan Winter at  or by phone at +49-531-3873316
France: Laëtitia D’Urso at or by phone at +33-(0)1 79 30 90 39
United Kingdom: Steven Lien at or by phone at: +886-2-8667-1298, ext. 2468
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