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CyberLink Support Center / FAQs – Products / I got a burning error within CyberLink PowerDirector when I try to burn my video to DVD/AVCHD/BD. What can I do? 
I got a burning error within CyberLink PowerDirector when I try to burn my video to DVD/AVCHD/BD. What can I do? 
Applied to: PowerDirector 10.0

This may be due to a variety of issues with your hardware, software or drivers. You will need to check each, one at a time, to eliminate this problem as follows. Please follow below burning suggestions before burning to disc in CyberLink PowerDirector:

  1. Please ensure your CyberLink PowerDirector is up-to-date. You can check software updates on the below page:
  2. Make sure there is sufficient hard disk space available.
  3. Update the firmware/driver for you CD/DVD/BD writer. Please contact your CD/DVD/BD writer manufacturer for updated firmware/drivers.
  4. Choose the lowest possible speed for recording a disc.
  5. Use a good quality supported media to burn the disc. CD/DVD/BD writers are not compatible with all type/brand of discs. Please contact your CD/DVD writer manufacturer regarding the supported disc types for your player. Try some different and recommended brand of blank CD/DVD/BD disc.
  6. Empty the contents of the C:\Windows\temp folder and C:\temp folder, if you have one. Then empty Recycle Bin.
  7. To avoid any compatibility issues, please close all other applications while the burn process is going on. This includes anti-virus software, anti-spyware software like ZoneAlarm, pop-up blockers, and instant messaging software like MSN Messenger.
  8. Defragment your hard drive. DVD/BD video files are very large and can quickly fill your hard drive to capacity. A fragmented hard drive can cause problems during DVD/BD burning. Make sure to defragment your drive(s) regularly.
  9. Try to uninstall other CD/DVD/BD burning software like Nero, EasyCD Creator, Direct CD, Daemon tool, etc. Two burning software programs installed on same computer are known to cause conflict due to common files in them.


If the issue still persists, try the below workaround solutions:

  1. Select both the [Burn to disc] & [Create a folder] option while burning.
  2. Go to [Produce] mode and produce as [MPEG-2] file of your project. Then replace the produced MPEG-2 file on timeline then try to burn again.
  3. Try other source clips or profiles.

Note: If you still can’t resolve the problem, you can contact CyberLink Technical Support. Before contacting Technical Support, please prepare and include the information listed here. The more info you provide, the more we can understand your issue and better service will be provided.

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