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CyberLink Support Center / FAQs – Download & Installation / How do I create a dump file when the program freezes or hangs?
How do I create a dump file when the program freezes or hangs?

When the program freezes or hangs, you can create a dump file that allows you to save program information. It can be useful for the development team for further debugging in later time. Follow the steps below to create a dump file:

Windows 7 or Windows Vista:

  1. Start Task Manager. To do this, use one of the following methods:
    • Right-click an empty area of the task bar, and then click Task Manager.
    • Press CTRL+SHIFT+ESC.
  2. Click the Processes tab, and then find the name of the process.
    • The name is depends on your CyberLink program. For example, PowerDVD is similar to named PDVD.exe, and PowerDirector is similar to PDR.exe.

  3. Right-click on it and then click Create Dump File.

    Note: If you are prompted for an administrator password or confirmation, type your password or click Continue.

  4. After the file is created, go to the following folder specified in the Dumping Process dialog in Windows Explorer to access the dump (.dmp) file.

    Drive: \Users\{UserName}\AppData\Local\Temp

    Note: If you cannot find the folder AppData, click here to see how to show the hidden folder from the Microsoft web site.

  5. Please compress the created .dmp file as .zip or .rar and send it to us.

Note: You can also refer to the article here for more info from the Microsoft web site.


Windows XP:

  1. Go to My Documents (C:\Documents and Settings\{UserName}\My Documents)
  2. Find the .dmp file (i.e. PDR.dmp for PowerDirector.)
  3. Please compress the .dmp file as .zip or .rar and send it to us.



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