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CyberLink Support Center / FAQs – Products / Error code: eEB020BE2, eEB020BE3, eEB020BE4. I receive one of the error codes during the burning of a disc. What can I do?
Error code: eEB020BE2, eEB020BE3, eEB020BE4. I receive one of the error codes during the burning of a disc. What can I do?
Applied to: PowerDirector 12 , PowerDirector 11.0

 

Symptom

When you burn a disc using CyberLink PowerDirector, you get one of the error messages below:

  • "Burning unsuccessful. Error code: eEB020BE2"
  • "Burning unsuccessful. Error code: eEB020BE3"
  • "Burning unsuccessful. Error code: eEB020BE4"

Solution

Error code eEB020BE2, eEB020BE3, and eEB020BE4 indicates that a disc drive or disc incompatibility problem occurred while trying to burn the production to the physical disc. It could have been caused by one of many reasons related to the disc drive.

You can choose any of the methods below to resolve the problem:

  1. Ensure your version of CyberLink PowerDirector is up-to-date. You can check for the latest software updates here.
  2. Update the firmware/driver for your CD/DVD/BD writer. Please contact your CD/DVD/BD writer manufacturer for updated firmware/drivers.
  3. Choose the lowest possible burning speed when burning to a disc.
  4. Ensure you use good quality discs for burning. CD/DVD/BD writers are not compatible with all types/brands of discs. Please contact your CD/DVD/BD writer manufacturer regarding the supported disc types for your player. Try some different and recommended brand of blank CD/DVD/BD disc.

If problem persists, you can try the following workaround solution:

  1. Select Create a folder only when burning. Then you can use the free CyberLink Power2Go Essential program to burn the created disc folder to the disc on another platform, or when your disc drive compatibility problem is resolved.
  2. Instead of burning your production to a disc, try producing it as a video file, as this problem usually occurs when writing to the disc media.

 


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