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CyberLink Support Center / FAQs – Products / When I try to play a Blu-ray Disc I get the following error messages: “CyberLink PowerDVD cannot access the storage device.” & “error code: 800401F9.” What should I do?
When I try to play a Blu-ray Disc I get the following error messages: “CyberLink PowerDVD cannot access the storage device.” & “error code: 800401F9.” What should I do?
Applied to: PowerDVD 11.0

Symptom

After Feb. 20th 2013, CyberLink PowerDVD 11 pops up the following two error messages when trying to play a Blu-ray Disc.

“CyberLink PowerDVD cannot access the storage device. Select another device when playback stops.”

“Error code: 800401F9. Error in the DLL.”

Cause

There are some program compatibility issues between PowerDVD 11 v3318 patch and the Windows Update released in Feb 2013.

Solution

Please download the hotfix for CyberLink PowerDVD 11 Ultra from our updates page. It will update the program to v3901.
https://www.cyberlink.com/support/powerdvd-ultra/patches_en_US.html

 

 

 

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