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CyberLink Support Center / FAQs – Products / Error: PowerDVD.exe has stopped working. What do I do if I encounter this message?
Error: PowerDVD.exe has stopped working. What do I do if I encounter this message?
Applied to: PowerDVD 13.0


Submit the crash report


When CyberLink software encounters an unexpected situation and crashes, you may see the CyberLink Issue Reporter window, displaying the error message "PowerDVD.exe has stopped working."


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There are many reasons which may cause a crash issue. Please try one or more of the following:

  • Ensure your CyberLink PowerDVD is up-to-date.
    You can check for software updates here
  • Check the minimum system requirements.
    Make sure your system meets the minimum requirements for the software.

  • Update graphics card driver to the latest.
    You can download the latest driver from the AMD / NVIDIA / Intel’s web site. If you have any problem installing graphics card drivers, please contact your computer manufacturer or the manufacturer of the display and sound cards for the latest drivers.

  • Check whether the installed drive has enough space on it.
    This is because a large amount of memory space is required for buffering..

  • Make sure you are logged in as an Administrator.
    If you lack administrator access privileges, the CyberLink application might be unable to access the necessary files it needs.

  • Run the application while no other applications are running.
    To maximize the available RAM and reduce the chance that another application conflicts with the application, close all open applications (including virus-protection utilities). Then restart your CyberLink program.

  • Removing and reinstalling CyberLink software.
    Sometimes there may be some problems during the installation. You can try to remove CyberLink PowerDVD from the Control Panel,restart your system, and then re-install the program again. Please ensure you close all other applications while installing CyberLink PowerDVD.

  • It is strongly suggested that you frequently save all your projects, files and photos first to prevent any data from going missing. Always restart the computer to refresh its memory after a system error occurs. Continuing to work may make the problem worse.

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Additional Information

Submit the crash report

We appreciate you clicking Send Report button to submit the crash reports via CyberLink Issue Reporter including the following information. This will help us improve our future product development.

  • Problem Description: fill in the detailed, specific steps that describe what operations you were performing before the problem occurred. This will help us duplicate the problem.
  • Your e-mail address: It is recommend that you use the same e-mail address as you used to register with CyberLink. We may contact you to acquire more information, or notify you once there is a solution or fix.

Note: Please note that the crash log files only collect product or hardware related information and does not contain your personal information. The CyberLink development team will normally not reply to you after receiving your issue report. Instead, the CyberLink development team will analyze the report and try to fix the issue in future updates.

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If you still can’t resolve the problem, you can contact CyberLink Technical Support. Before contacting Technical Support, please also prepare and include the information listed here. The more info you give us, the more we can understand your issue and the better the service we will provide.


Not seeing CyberLink Issue Reporter when program crashes?

If your program crashes or closes but you did not see the CyberLink Issue Reporter window, please provide the event log files to us. Click here to see how to generate an event log.

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