When CyberLink software encounters an unexpected situation and crashes, you may see the CyberLink Issue Reporter window, displaying the error message "PowerDVD.exe has stopped working."
There are many reasons which may cause a crash issue. Please try one or more of the following:
We appreciate you clicking Send Report button to submit the crash reports via CyberLink Issue Reporter including the following information. This will help us improve our future product development.
- Problem Description: fill in the detailed, specific steps that describe what operations you were performing before the problem occurred. This will help us duplicate the problem.
- Your e-mail address: It is recommend that you use the same e-mail address as you used to register with CyberLink. We may contact you to acquire more information, or notify you once there is a solution or fix.
Note: Please note that the crash log files only collect product or hardware related information and does not contain your personal information. The CyberLink development team will normally not reply to you after receiving your issue report. Instead, the CyberLink development team will analyze the report and try to fix the issue in future updates.
If you still can’t resolve the problem, you can contact CyberLink Technical Support. Before contacting Technical Support, please also prepare and include the information listed here. The more info you give us, the more we can understand your issue and the better the service we will provide.
Not seeing CyberLink Issue Reporter when program crashes?
If your program crashes or closes but you did not see the CyberLink Issue Reporter window, please provide the event log files to us. Click here to see how to generate an event log.