What can I do if I still cannot successfully play Ultra HD Blu-ray movies even after my platform is verified as capable of playback by Ultra HD Blu-ray Advisor?
CyberLink provides the Ultra HD Blu-ray Advisor to help you check if your platform supports Ultra HD Blu-ray/Blu-ray 3D/Blu-ray movie playback. You can download and install the advisor here.
If your platform passes and the BD Advisor says it supports Ultra HD Blu-ray movie playback, but you still get an error when trying to play Ultra HD Blu-ray movies, you can try the following suggestions:
- Update your graphics driver to the latest version from your graphics processor manufacturer's website.
- Ensure the BIOS* firmware of your PC/mainboard is the latest version provided from your PC vendor. You can update the BIOS from your PC/mainboard manufacturer's website.
- Ensure the Intel Software Guard Extensions (Intel SGX) feature** on your PC is enabled with 128 MB or above memory space allocated in your PC's BIOS.
- Install the latest full version of the Intel Management Engine driver (Using SetupME.exe installer, but not the MEISetup.exe) that's offered from your PC/mainboard manufacturer.
- Ensure your display device is connected or powered by your Intel graphics.
- Uninstall PowerDVD and Intel Software Guard Extensions Platform Software from Windows Control Panel -> Programs. Reboot Windows, and then reinstall PowerDVD directly to check the Ultra HD Blu-ray movie playback condition.
If the above suggestions cannot help you resolve the problem, please contact CyberLink technical support with the error message information.
* If you cannot find the BIOS firmware update, please consult your PC manufacturer to download and install the required updates.
** To perform this function in the BIOS, you should refer to the user manual of your PC or consult your PC manufacturer.