CyberLink provides the Ultra HD Blu-ray Advisor to help you check if your platform supports Ultra HD Blu-ray/Blu-ray 3D/Blu-ray movie playback. You can download and install the advisor here.
If your platform passes and the BD Advisor says it supports Ultra HD Blu-ray movie playback, but you still get an error when trying to play Ultra HD Blu-ray movies, you can try the following suggestions:
If the above suggestions cannot help you resolve the problem, please contact CyberLink technical support with the error message information.
* If you cannot find the BIOS firmware update, please consult your PC manufacturer to download and install the required updates.
** To perform this function in the BIOS, you should refer to the user manual of your PC or consult your PC manufacturer.