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CyberLink Support Center / FAQs – Products / The error "The program can't start because api-ms-win-crt-heap-l1-1-0.dll is missing from your computer" pops up when I launch CyberLink Screen Recorder 3. What can I do?
The error "The program can't start because api-ms-win-crt-heap-l1-1-0.dll is missing from your computer" pops up when I launch CyberLink Screen Recorder 3. What can I do?
Applied to: Screen Recorder 3

This error message is displayed because a Windows file is missing or corrupt. To resolve this issue, please refer to the below steps to implement the solution.

For Windows 7, do this:

  1. Download and install Windows 7 Service Pack 1
  2. Download and install Windows update (KB2999226) for Windows 7 (64-bit / 32-bit)

For Windows 8.1, do this:

  1. Download and install Windows update (KB2919355) for Windows 8.1 (64-bit / 32-bit)
  2. Download and install Windows update (KB2999226) for Windows 8.1 (64-bit / 32-bit)
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