If your platform could play Ultra HD Blu-ray previously, but after updating Windows 10, you now receive an error similar to the following examples (code: 2XXXX) during Ultra HD Blu-ray movie playback:
Please do the following to check if the problem is resolved:
After all the above configurations are applied, reboot Windows, and then launch PowerDVD to check the Ultra HD Blu-ray movie playback condition.
If you still encounter the playback error after performing the above suggestions, please contact CyberLink customer support for further assistance.
* To perform this function on your motherboard in the motherboard firmware (BIOS), you should refer to the user manual of your PC or consult your PC manufacturer.