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What can I do if I lost my program?

There are three ways we can assist you:

Download version

To re-download software you have already purchased on CyberLink Online Store, you will need to go to your order information page and press the re-download button. To view your order please visit Cyberlink Member Zone and click on Check Order Status. If you purchased Extended Download option along with your product, you can download the program that you purchased anytime during the valid period (1 year starts from the day you purchase it).

Note: Without Extended Download Service, you are eligible to download the product within only 30 days after you place that order. You may purchase Extended Download Service to download your purchase again up to one year. 

Boxed version

If you bought a boxed version from our online store, then you can follow the same steps as above. If your purchase was made in a retail store, then we may provide you with a download if you can provide a receipt or if you registered your software prior to losing it.

Bundled version

If you have a bundled version (so the software that came free with your PC, notebook or other hardware), you need to contact your hardware vendor to get the backup disc to install the program.


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