4
Super Savings - Up to 30% Off Video & Photo Editing!
Home> Support > General FAQ > Details

Search Knowledge Base

I cannot access your website using Chrome/FireFox. What’s wrong with your website?

This problem may happen when you have Bitdefender 2019 installed in the computer and try to access CyberLink website using Chrome or Firefox.

Kindly be advised that this issue has been acknowledged by Bitdefender and they are working on a fix. Before the update is released, please try the steps below as a workaround.

  1. Open Bitdefender main interface and click on Protection on the left.
  2. Click on Exceptions under Online Threat Prevention and add CyberLink website to the list.

For any questions about the steps above, please contact Bitdefender support team.

Or, you may access CyberLink website using IE or Edge as a temporary solution.

 

 
Was this information helpful to you?