CyberLink Support Center

A Message to our Community about COVID-19 >>

Sign In

5

CyberLink Member Zone

Welcome to the CyberLink Member Zone. A 1-stop shop to get offers, support and services exclusively for you.

Not a member yet? Register now
Forget your password?

America

Europe

Asia

Oceania

CREATE PC

Creative Suite

Video Editing

Photo Editing

PhotoDirector

PLAY

AUDIO & COLOR

Stream & Record

Burn & Backup

Power2Go

CREATE MOBILE

Photo & Video Editing

Videos For Marketing

AdDirector

PLAY

Media Playback

BUSINESS

COMMUNICATE

Video Editing

PowerDirector 365 Business

View All Products

CyberLink Support Center

Get step-by-step instructions and the latest information in our support center.

FAQs

Get answers to account, purchase & product issues.

Downloads

Download the latest patch & user guide.

My Status

Check the order status and support tickets.

Contact Us

Get help with our Customer Service Representatives.

Procedure for Software Update Download and Installation
Unless noted, software updates provided on this page are exclusively for retail and online purchased versions only. To check for updates for hardware bundled versions, locate the "About" dialog in the software, and then click on the "Upgrade" button. In the Upgrade dialog click the "Update" tab to see if there are any updates available. Also note that the software will pop up a notification periodically when there is an update available.

{{ctrl.searchDownloadInfo.bannerInfo.bannerAlt}}

{{ctrl.searchDownloadInfo.bannerInfo.bannerMobileAlt}}

{{ctrl.searchDownloadInfo.downloadTrialInfo.product}}

Download User Guide

{{patch.date}}

{{patch.date}}

Upgrade to NEW PowerDVD 20 for easy media sharing & seamless playback across devices! >>

Upgrade auf den NEUEN PowerDVD 20 - Medien teilen & nahtlos geräteübergreifend abspielen!

Passez au NOUVEAU PowerDVD 20, lecture supérieure et partage facile sur tous vos appareils! >>

Actualiza al NUEVO PowerDVD 20 para compartir medios fácil y reproducir ágil entre dispositivos >>

Upgrade to PowerDirector 365 for the latest version, access to digital assets & automatic updates!

Passez à PowerDirector 365, dernières versions, fonctions & ressources exclusives!

{{patch.platform}}

{{patch.platform}}

Read More

Fold Up

What Is Your Inquiry About?

1. Choose one so that we can start helping you

Account, Purchase & Subscription Issues

Includes login, member grading, payment, order status, subscription plan issues

Software, Mobile Apps & Cloud Issues

Includes CyberLink product and cloud space issues

Account, Purchase & Subscription Issues Software, Mobile Apps & Cloud Issues

Change

2. Select an inquiry category

Account Sign-In

Others

Purchase/Payment

Subscription Status

Membership Settings

{{contactUsCtrl.nonProductContactUsType.selectedQuestionType.questionTypeName}}

Change

FAQs about {{contactUsCtrl.nonProductContactUsType.selectedQuestionType.questionTypeName}}

{{hotFaq.question}}

Contact us for more assistance

Read more related FAQs

Contact Information

{{contactUsCtrl.nonProductContactUsType.firstName.length}} / 50

Please enter your First Name

{{contactUsCtrl.nonProductContactUsType.lastName.length}} / 50

Please enter your Last Name

Please enter your email

Submit You Question Here

Select your question type*

Select your question type

{{contactUsCtrl.nonProductContactUsType.subject.length}} / 256

Please enter your question subject

{{contactUsCtrl.nonProductContactUsType.question.length}} / 5000

Please specify your question here.

Attachment(s) (Optional)

Total file size limited to 5 MB

Allowed file types: .xml, .txt, .doc, .pdf, .jpg, .gif, .png, .cab, .zip, .rar, .bmp, .spx

Total file size limited to 5 MB
Allowed file types: .xml, .txt, .doc, .pdf, .jpg, .gif, .png, .cab, .zip, .rar, .bmp, .spx

By clicking “Accept and Submit”, you accept CyberLink’s Privacy Policy & Cookie Policy.

Accept and Submit

Thank you. Our Customer Support Representative will get in touch soon.

2. Select a product category

PC Software
Mobile Apps
FaceMe®

FaceMe® SECURITY

PowerDirector Mobile

PhotoDirector Mobile

ActionDirector Mobile

PowerPlayer Mobile

Power Media Player

PowerDVD Remote

YouCam Mobile

PowerDVD

PowerDirector

PhotoDirector

Media Suite

ActionDirector

AudioDirector

ColorDirector

CyberLink Media Player

DVD Suite

LabelPrint

MakeupDirector

MediaEspresso

MediaShow

PerfectCam

Power Media Player MR

Power2Go

PowerPlayer

PowerProducer

Screen Recorder

YouCam

ActionDirector

ActionDirector Mobile

AudioDirector

ColorDirector

CyberLink Media Player

DVD Suite

FaceMe® SECURITY

LabelPrint

MakeupDirector

Media Suite

MediaEspresso

MediaShow

PerfectCam

PhotoDirector

PhotoDirector Mobile

Power Media Player

Power Media Player MR

Power2Go

PowerDirector

PowerDirector Mobile

PowerDVD

PowerDVD Remote

PowerPlayer

PowerPlayer Mobile

PowerProducer

Screen Recorder

YouCam

YouCam Mobile

{{contactUsCtrl.productContactUsType.product.productName}}

Change

Select {{contactUsCtrl.productContactUsType.product.productName}} version first

Useful links about {{contactUsCtrl.productContactUsType.product.productName}} {{contactUsCtrl.productContactUsType.prodVer.prodVerName}}

Software updates
User guide
Tutorials
Forum
BD/3D advisor

FAQs about {{contactUsCtrl.productContactUsType.product.productName}} {{contactUsCtrl.productContactUsType.prodVer.prodVerName}}

{{hotFaq.question}}

Contact us for more assistance

Read more related FAQs

Contact Information

{{contactUsCtrl.productContactUsType.firstName.length}} / 50

Please enter your First Name

{{contactUsCtrl.productContactUsType.lastName.length}} / 50

Please enter your Last Name

Please enter your email

Submit You Question Here

Select your question type*

Select your question type

Select your question type

{{contactUsCtrl.productContactUsType.subject.length}} / 256

Please enter your question subject

{{contactUsCtrl.productContactUsType.question.length}} / 5000

Please specify your question here.

Additional Information

Product Source:

Operating System:

What is the SR Number?

*
YesNo

*
YesNo

Attachment(s) (Optional)

Total file size limited to 5 MB

Allowed file types: .xml, .txt, .doc, .pdf, .jpg, .gif, .png, .cab, .zip, .rar, .bmp, .spx

Total file size limited to 5 MB
Allowed file types: .xml, .txt, .doc, .pdf, .jpg, .gif, .png, .cab, .zip, .rar, .bmp, .spx

By clicking “Accept and Submit”, you accept CyberLink’s Privacy Policy & Cookie Policy.

Accept and Submit

Thank you. Our Customer Support Representative will get in touch soon.