Search Knowledge Base
Why does my order show different VAT rates?
Customers based in the European Union are required to pay VAT on their purchases. The VAT rate depends on the product type and the shipping address. For digital products delivered via download 19% VAT will be charged. For physical products, such as boxes and back-up CDs that are shipping into Austria, Belgium, Denmark, Italy, France, Spain, Sweden and the UK, the local VAT rate must be applied. Tax for books may be calculated at a reduced VAT rate.
Applicable VAT rate for physical products shipping into:
rest of EU: 19%
Business customers residing in the EU (except Germany) who have a valid VAT number can be exempted from being charged VAT. New customers can enter their VAT number during the registration. Existing Customers can add their VAT number during the order process by clicking the "Modify" button to change their address details.
Customers based in Switzerland
Customers based in Switzerland will be charged local VAT of 8% on all digital products ordered from asknet.
For physical products, import taxes and related fees may apply depending on the volume of the order. The customer as the importer of the goods is responsible for paying the corresponding amounts.