Syscom’s Ayuda Service Robot integrated FaceMe® to Improve Customer Interactions of retail stores
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Syscom’s Ayuda Service Robot integrated FaceMe® to Improve Customer Interactions of retail stores

Problems and Challenges

  • In response to the transformation of service industry, the customized and detailed services are required. However, due to the increase of labor cost, there is a conflict with the goals of service and consideration of cost. 
  • The previous service robots can only reply the same question by single answer. It makes the interaction rigid and lack of humanity. 

Solution by CyberLink

  • The Ayuda service robot is a result of the combination of hardware, software, facial recognition and big data technology. Ayuda is highly versatile and can be deployed in a variety of environments, such as retail shops, banks, hospitals and government institutions.
  • With FaceMe® facial recognition technology, Ayuda can look at the eyes when interacting with customers, and recognize the characteristics (agen/gener/emotion) of each customer. Then it can reply the customized Reponses and services. 
  • The Ayuda service robot has been adopted by many companies and government institution in Taiwan and Japan. Ayuda services VIP greetings and tour guide in the retail stores. With FaceMe®facial recognition, Ayuda can identify the identification of customerr and recommend the suitable products. The police agency use Ayuda to promote the latest policy, and It can also identify suspicious persons to ensure the public safety. 

The Result Highlights

Syscom cooperate with CyberLink to integrate FaceMe® as its core facial recognition engine in Ayuda service robot. The Ayuda service robot has been deployed in government and public service institutions such as banks, police offices, hospitals and educational institutions in Taiwan and Japan. 

With FaceMe® facial recognition technology, the Ayuda service robot can replace the manpower of salesclerks and  provide customized service. It speeds up the revolution to bring AI technology into the service industry. 

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